Have questions about casinos, payment methods, or responsible gambling? We're here to help.
Note: We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm NZST). For urgent responsible gambling support, please contact the Gambling Helpline NZ at 0800 654 655 - available 24/7, free, and confidential.
We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm NZST). During busy periods, response times may extend to 48 hours. For urgent responsible gambling issues, contact the Gambling Helpline NZ at 0800 654 655 (available 24/7, free and confidential).
We can provide general guidance about casino practices, payment methods, and wagering requirements based on our testing experience. However, we cannot intervene directly in disputes between players and casinos. For dispute resolution, contact the casino's customer support team, their licensing authority (MGA, Curacao), or the Problem Gambling Foundation of New Zealand for advocacy assistance.
Yes, but we maintain strict editorial independence. We only review casinos after completing our full 6-step real money testing process, regardless of affiliate commission rates. Select "Partnership" in the subject dropdown above, and we will respond with our review criteria and testing requirements. We never guarantee positive reviews in exchange for partnerships.
We provide independent reviews and comparisons but cannot offer personalised gambling advice. Our homepage ranks casinos by wagering requirements, payout speed, and game variety. For specific needs - POLi deposits, $5 slots, fast payouts, or crypto casinos - use our specialised guides in the navigation menu above. Each guide is tailored to specific player priorities.
We re-test every casino quarterly (every 3 months) to verify wagering requirements, payment methods, game availability, and payout speeds. If we discover significant changes during re-testing - such as wagering increases from 45x to 200x, removed payment methods, or new bonus terms - we update the review immediately and add a "Recently Updated" notice to alert readers.